FAQs

Why are some shipping times longer than others?

By working directly with worldwide suppliers, we are able to reduce our costs by cutting out middlemen. Doing this can cause a very high demand on certain products so sometimes this results in a little longer shipping time. So, to reward our loyal customers we offer FREE SHIPPING. Please read our shipping policy page for complete details. 

What's the catch?

There is no catch. All we ask of you, our customer, is that you be patient while we work to get your products to you. And as always, please feel free to mention us to your family, friends, and social media. 

Can I have a tracking number for my package?

Yes, all orders will have a tracking number that will be emailed to you once we have confirmed shipment of your package. Please reach out to us via our Contact Us page to inquire about the status of your package delivery at any time.

How long does it take for my order to arrive?

Orders placed will typically ship from our warehouses within 5 to 10 business days. After processing your order, you can expect to receive your products within three to five weeks for standard shipping. Please read our shipping policy page for complete details.

Why did some of my products come in one package and the rest in another?

Sometimes we will ship out orders in separate packages in order to reduce the amount of time you wait for your products. We believe that you shouldn't have to wait to enjoy your merchandise any longer than you need to and thus we have set in place a shipping method that ensures you receive your products as soon as possible. Therefore, if you receive some products before others, do not worry, the rest are on the way!

What is your return/refund policy?

Please read our return policy page for complete details.

I accidentally entered the wrong address on my order. Can you change it?

Once your order has been processed and shipped, we are unable to change the address on your order. Please check your shipping address twice and make sure it's entered correctly. We are not responsible for any lost packages due to the customer inputting the wrong address. We ship our packages to the address exactly as it is entered by the customer. 

Can you ship to a PO Box?

Yes, we ship products to these locations. Please enter the physical address of the USPS location where your box is located. On the second line, enter your PO Box number.

*Please note that shipping and delivery times are estimates only and actual times may vary.

 

If you have any questions that are not listed above, please feel free to reach out to us by visiting our Contact Us page.